International Shipping Policies
Karmaloop offers various forms of shipping; Standard and Express. Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. Your Shipping charge and service will vary based on package weight and country of destination.
Please allow 2-4 weeks for orders placed with International Economy shipping to be delivered. Tracking Information is not available with option. Any packages being sent with our standard option will be shipped to DHL's Hub in Germany to be processed and are then handed off to your local post office or other carrier.
Please allow 10-14 business days for orders placed with International Standard shipping. Any packages being sent with our standard option will be shipped to DHL’s Hub in Germany to be processed and are then handed off to your local post office or other carrier. Tracking information with Global Mail is limited if you wish to have tracking for your package or need it for a specific timeframe please select express shipping.
To track your package, please use the following link; http://webtrack.dhlglobalmail.com/
Karmaloop will ship Express packages using DHL. Please allow 3-5 business days for orders placed with Express shipping.
Customs and Duties
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.
Orders shipping to international PO Boxes will be sent via USPS. No tracking numbers are available because USPS must hand the package off to the local Post Office in the respective countries.
Small Charge Verification
International credit cards may require a specialized procedure that assists us in verifying cardholder identity. By placing an order with Karmaloop.com, you agree to a possible small charge verification. The Small Charge Verification procedure works like this:
- If needed, we will email you to verify and confirm your order and you can follow the link and instructions provided.
- We will charge a small sum to your credit card. This is separate from your actual purchase amount. We will refund the small amount charged to your account immediately following verification.
- You will need to check your credit card account to see how much was charged, and then notify us via e-mail at email@example.com , phone call or through the link provided in the verification email.
- If your response matches the actual amount charged, we will ship your order within 1-2 business days of receiving a response.
- If you have any questions about our credit card verification procedure, please feel free to contact us at firstname.lastname@example.org or 001-617-695-0689.
- Please note that all Karmaloop verification emails are secure and will come from the email address email@example.com .
If we don’t receive a prompt response this will delay your package, please make sure you verify your information before checking out.
All prices shown on the Karmaloop.com website are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and Karmaloop.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.
Please allow 10-14 business days for orders placed with Standard shipping. Any packages being sent with our Standard option will be shipped to the destination and then dropped off to your local post office or other carrier. Please allow 48 hours once your order has shipped for tracking information to become available.
Canadian customs sets taxes, duties and brokerage fees on commercial goods shipped to Canada. These fees will be determined at the border. Karmaloop cannot determine, in advance, what these fees will be. GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin (think NAFTA). Goods that are totally made in the USA will be duty free! But, still subject to GST/PST.
You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada) 1-800-461-9999.If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064 (long distance charges apply).
Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
- New Year’s Day
- Martin Luther King’s Birthday
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving Day
- Christmas Day
Brand Shipping Restrictions
Per the request of some of our brands, the following can only be shipped to the countries listed below, this list is subject to change per the brands request:
Nixon (only ships to the US)
Dickies (only ships to the US & Canada)
Obey (only ships to the US)
Red Wing (only ships to the US & Canada)
Supra (only ships to the US)
KR3W (only ships to the US)
The House of Marley (does not ship to Canada)
Element (only ships to US)
Plan B (only ships to US)
Vans (only ships to the US)
|Customer Service |
|Toll Free: ||1.877.GO.KARMA |
|Outside USA: || 1 617 695 0689 |
|Twitter: ||@KarmaloopHelp |
|Email: ||firstname.lastname@example.org |